​​ Overview

The Down To Earth Lightworker is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner.

 

Information We Collect

We may collect personal information including:

• Name

• Email address

• Phone number

• Booking details

• Any information you voluntarily provide

 

How Your Information Is Used

Your information is used to:

• Provide energy healing, Reiki, chakra balancing, and holistic health services

• Communicate with you بشأن bookings or enquiries

• Improve website and service experience

 

Data Protection

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

 

Sharing of Information

Your personal information will never be sold or shared with third parties, except:

• Where required by law

• To provide essential services (e.g. booking platforms)

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Your Rights

You have the right to request access to, correction of, or deletion of your personal information at any time.

 

Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites.

Updates

This Privacy Policy may be updated at any time. Continued use of the website indicates acceptance of any changes.

GDPR,      CCPA        &      International       Privacy      Rights

TheDownToEarth LightWorker is committed to protecting your privacy and handling your personal information with care, transparency, and integrity.

We strive to comply with applicable privacy laws, including the Australian Privacy Act 1988 (Cth), the General Data Protection Regulation (GDPR) where applicable, and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where applicable.

By using our website, you acknowledge that your personal information will be collected, processed, stored, and used in accordance with this Privacy Policy.

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Information We Collect

Depending on how you interact with our website, we may collect the following information:

• Full name

• Email address

• Billing information

• Country of residence

• Account login information

• Membership details

• Purchase history

• Digital download history

• Video rental history

• Device information

• Browser information

• IP address

• Website usage information

• Cookie preferences

• Information you voluntarily provide when contacting us

We only collect information that is reasonably necessary to provide our services and operate our business.

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How We Use Your Information

We may use your information to:

• Process purchases and payments

• Deliver digital healing products

• Provide access to memberships and subscriptions

• Verify purchases

• Manage customer accounts

• Respond to enquiries

• Improve our website and services

• Detect fraud and protect website security

• Comply with legal obligations

• Send purchase confirmations and service emails

• Send newsletters or promotional communications where you have provided consent or where permitted by law                                                                                              

Legal Basis for Processing (GDPR)

Where the GDPR applies, we process personal information because:

• You have provided your consent.

• Processing is necessary to fulfil a contract with you.

• Processing is necessary to comply with legal obligations.

• Processing is necessary for our legitimate business interests, provided those interests do not override your privacy rights.                                                                        

Cookies & Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember your preferences.

• Keep you signed into your account.

• Process purchases.

• Improve website functionality.

• Measure website performance.

• Analyse visitor behaviour.

• Help us improve our services.

Where required by law, you will be given the opportunity to accept, reject, or customise your cookie preferences before non-essential cookies are used.

You may also manage cookies through your web browser settings.

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Third-Party Service Providers

To operate our business we may use trusted third-party providers including:

• Wix

• Stripe

• PayPal

• Google Analytics (if enabled)

• Meta (Facebook) services (if enabled)

• TikTok services (if enabled)

• YouTube

• Email marketing providers

• Payment processors

• Website analytics providers

These providers have their own privacy policies governing how they process personal information.

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International Data Transfers

As an online business serving customers internationally, your personal information may be stored or processed in countries outside Australia.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.

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Data Retention

We retain personal information only for as long as reasonably necessary to:

• Deliver our services.

• Provide customer support.

• Maintain business records.

• Meet taxation and legal obligations.

• Resolve disputes.

• Enforce our agreements.

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

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Your GDPR Rights

Where GDPR applies, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your information.

• Request restriction of processing.

• Object to processing.

• Request data portability.

• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details provided below.

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California Privacy

Rights (CCPA / CPRA)

If you are a California resident, you may have the right to:

• Know what personal information we collect.

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal information.

• Request details regarding how your information is used.

• Request that certain information not be shared where applicable.

• Exercise your privacy rights without discrimination.

At the time of publication of this Privacy Policy, TheDownToEarth LightWorker does not sell personal information in exchange for monetary payment.

If our privacy practices change in the future, this Privacy Policy will be updated accordingly.

California residents may submit privacy requests using the contact information listed below.

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Do Not Sell or Share My Personal Information

TheDownToEarth LightWorker does not knowingly sell your personal information in exchange for monetary payment.

Some website technologies used for analytics or advertising may be considered "sharing" under certain privacy laws.

If you wish to enquire about your privacy rights or request that your personal information not be shared where applicable, please contact us using the contact information below.

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Children's Privacy

Our services are intended for adults or individuals using our services with the supervision and consent of a parent or legal guardian where required by law.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

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Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, loss, disclosure, or destruction.

While we work to protect your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

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Marketing Communications

If you choose to receive marketing communications from us, you may unsubscribe at any time by:

• Clicking the unsubscribe link included in our emails.

• Contacting us directly.

Service-related communications regarding purchases, memberships, or your account may still be sent where necessary.

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Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, legal requirements, or business practices.

The latest version will always be published on this website.

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Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

TheDownToEarth LightWorker

Email: support@divinelyfeminine.com.au

Website: www.divinelyfeminine.com.au