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Thank you for shopping with TheDownToEarth LightWorker.

Most of our offerings are digital and are delivered instantly after purchase. A small selection of physical products is fulfilled and shipped by our trusted  partners.

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Processing Time
Orders are typically processed within 1–5 business days before shipment.

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Shipping Times
Delivery times vary depending on the supplier and destination. Estimated delivery is generally:

• Australia: 3–10 business days

• International: 7–21 business days

Please note these are estimates and may vary due to customs, carrier delays, weather, or peak shipping periods.

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Shipping Costs
Shipping charges are calculated at checkout based on your location and the product ordered.

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Order Tracking
Where available, tracking information will be emailed to you once your order has been dispatched.

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Multiple Shipments
If your order contains items from different suppliers, they may arrive separately and at different times.

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Lost or Damaged Orders
If your order arrives damaged or does not arrive within a reasonable timeframe, please contact us through our Contact Page within 14 days of the expected delivery date. We will work with our supplier to help resolve the issue.

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Incorrect Shipping Information
Please ensure your shipping details are accurate before placing your order. We are not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided at checkout.